Terms & Conditions

Bookings made through our online booking system are provisional until confirmed by us.

 

Pricing

The price of accommodation includes Electricity, Central Heating, Hot Water, Linen and Towels.

The following are extra:

• Travel cot ( no bedding ) included on request
• High Chair included on request
• Midweek change of towels £5.00/person

 

Pets

Sorry we don’t allow dogs. House cats will be considered, please ask.

 

Smoking

Smoking is not permitted.

 

Non-availability of Accommodation

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

 

 

Number of persons using the Old Courthouse

The number of persons using the Old Courthouse shall not exceed 6 ( except for babies in cots ). Cots shall be deemed suitable only for children of 2 years and under. Cots are only available at the time of booking. We are entitled to refuse admission to any person who is not declared on the booking form.

 

Arrival

Your accommodation will be ready from 4.00pm onwards on the day of arrival, unless otherwise arranged. Please try not to arrive earlier, we shall still be preparing your accommodation and won’t be able to welcome you. The keys are to collect from a lock box at the entrance door, the code for the lock box will be given to you the day before your arrival.

 

Departure

Please be ready and leave the accommodation by 10am on the day of departure, unless otherwise arranged. Please try to leave the accommodation as clean as possible. If you have made use of any further service for which payment has not been made during your holiday, we will provide you with an invoice which is payable before departure.

 

Damage & Breakages

Please take care with our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair if the damage or breakage is significant and we may make an additional charge of £25.00 if you did not report this.

 

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves, our employees or contractors whilst acting in the course of employment.

 

Short Breaks

Available in Low season from November to a fortnight before Easter. Mid week breaks – 1 and 2 night stays are charged at 60% of the weekly rate, 3 and 4 night stays are charged at 70% and 80% respectfully. Weekend breaks – 2 night breaks are charged at 70 % of the weekly 3 nights 80%, 4 and 5 nights are charged at 90% of the weekly rate. The weekly price applies for 6 and 7 night stays.

 

Payment

For all bookings we require a deposit of 25% to confirm the booking. Payment can be made by cheque, bank transfer or credit / debit card. You must make sure this reaches us within 7 days to confirm your booking. We will send you an email or letter confirming the booking and letting you know what the outstanding balance is. The balance must then be paid at least 42 days before the start of your holiday. For holidays which are to take place within 42 days of making the booking, the full balance is due on booking.

 

Refund policy

Deposits are non refundable. If you have paid your balance and you cancel your booking we will try to let your booking to another customer. If we are successful or partly successful by letting a part of your booking we will refund all the balance payment or part balance depending on number of nights successfully rebooked.

 

Cancellation Policy

Once you have booked your holiday our agreement is a legal contract and your deposit is non refundable.If you cancel your holiday prior to 42 days of the arrival date ( where there has only been a deposit paid) you will lose the deposit only. If you have chosen to pay in full prior to 42 days before arrival, this is entirely at your own risk and you will lose the entire amount if you have to cancel. Any cancellations must be made in writing or by email and confirmed by us.

If you have to cancel your holiday within 42 days of arrival we can try to let your booking to another customer. If we are successful or partly successful by letting a part of your booking we will refund all the balance payment or part balance depending on the number of nights successfully rebooked. For this reason we strongly recommend that you take out holiday cancellation insurance, which is inexpensive and can be obtained from any good broker.

 

Covid – 19

In the event of lockdown being in place, we are unable to open and/ or you are not allowed to travel due to travel restrictions, we will be happy to move your booking to a later date or give you a full refund of monies paid. If however lock down is lifted, we won’t cover you if you or any of your party are sick with Covid as with any other illness or have to self isolate and are unable to travel, because this is a known risk and can easily be covered with travel insurance. For this reason we strongly recommend you take out travel insurance, there are a number of policies on the market eg. from Trailfinders and the Post Office.